Work
IT Project Manager
- Lead concurrent cross-functional initiatives across reporting systems, data governance, UX improvements, and client-facing product enhancements, ensuring alignment with business priorities, technical constraints, and release schedules.
- Improved reporting reliability by implementing high-volume processing thresholds, batch alternatives, and load-aware QA practices, substantially reducing timeout-related support tickets and strengthening system performance.
- Led platform-wide UX and content remediation efforts that resolved broken flows, standardized export behavior, and improved consistency across reports, PDFs, navigation, and customer-facing messaging.
- Strengthened data governance by delivering role-based access and parent/sub-account visibility controls for sensitive client data, reducing permission-related escalations and reinforcing customer trust.
- Delivered analytics and usability enhancements, including interactive 3-digit ZIP drill-down reporting and a branded timeout experience, improving reporting clarity, customer guidance, and platform usability.
- Own end-to-end project execution, including scope definition, prioritization, risk and issue management, stakeholder communication, testing coordination, and change control.
- Manage delivery in an Agile environment by overseeing the JIRA backlog, facilitating sprint ceremonies, and driving work from planning through production release and post-launch stabilization.
Design Consultant
- Provide professional design recommendations based on NKBA and design standards, collaborating with architects, interior designers, and project managers.
- Utilize PowerPoint and Figma to present selections to clients.
- Effectively manage and analyze Open BSS Reports, ensuring comprehensive vetting and strategic communication with the Branch Manager.
- Prepare and customize client appointments with a focus on detailed CRM data review, enhancing client engagement and experience.
- Demonstrate initiative and an agile approach in integrating NLPs and maintaining up-to-date process documentation.
Design Consultant
- Design prototypes and prepare mockups that illustrate the client's proposed building design
- Provide design consultation services to clients throughout the design process and prepare estimates of costs based on client specifications and needs
- Meet with stakeholders to discuss project details, budget requirements, and deadlines
- Identify possible design issues and resolving conflicts between client preferences and building codes or other regulations
- Create computer models of proposed designs using 3D computer graphics software such as 2020 Design Live
- Prepare detailed drawings of building interiors and exteriors, such as floor plans and renderings of site plans
- Propose designs that reflect client's aesthetic and incorporate functionality into a space to meet their needs
Substance Abuse Counselor
- Plan and facilitate group, family, and individual counseling sessions with clients
- Strategize addictions treatment programs and lead daily group sessions
- Develop a strong working knowledge of applicable State and Federal laws pertaining to treatment
- Conduct and complete intake assessments and paperwork for new clients
- Communicate with referral sources, other counselors, probation officers, and lawyers
- Verify insurance benefits as appropriate, obtain authorization, and follow up authorizations whole tracking and recording client insurance needs
- Monitor client progress in treatment and update client treatment plans appropriately in consultation with the client
Volunteer Firefighter
Gaithersburg Washington Grove Volunteer Fire Department | Gaithersburg, MD Jan 2021 – Feb 2022
- Respond to emergency calls and provide basic life support during medical emergencies.
- Participate in daily training exercises and classes to increase performance and skill set